Help & Support
We are accepting credit european credit cards with Stripe as the payment gateway. For the moment we are not providing Paypal integration but is a Work in Progress 🙂
Currently we are providing shippings to Germany, Spain and Portugal. The average ETA is within 3-6 days depending your location and country.
The shipping costs will be charged to the customer during the checkout, with some exceptions depending on the order amount.
Troubleshooting & Returns
First of all, we are here in order to assist you. If you see no activity ni any kit/pack after following the instructions for two weeks, send us an email with photographs to [email protected] We will offer troubleshooting advice to help grow your mushrooms.
We hope you enjoy all products acquired at Autarponics.com, but understand that sometimes returns are necessary. We will provide a return or refund under the following circumstances:
– We sent you the wrong product
– You want to return non perishable goods in their original packaging and condition. Customer should be responsible for all the shipping costs.
We do not offer returns or refunds for mushroom spawn & kits purchases if you’ve ordered the wrong item or have changed your mind. This is due to it being a perishable product.